I CHANGED MY MIND. CAN I GET A REFUND OR MAKE AN EXCHANGE FOR ANOTHER SIZE/COLOR?
Yes, you may exchange your product within 5 business days of receiving your order. However, we do not accept returns.
It is the customers responsibility to check the size chart before proceeding to check out.
For hygienic reasons we are able to deny any exchange if the hygiene adhesive pad has been removed or tampered with. If products are stained/and or snagged, have signs of wearing or tags have been removed we will not honor your exchange and product will be sent back to you.
Every order comes with a exchange form. Please return your item with this filled out accordingly and we will try to issue your exchange as soon as possible.
You will also need to check online to verify availability of the product you would like in exchange. Exchanges must be equal to or lesser value of the product you wish to exchange.
Exchanges do not apply to any limited edition or sale items. All sales are final.
SHIPPING In the U.s.
Please allow 3-5 business days for order processing and verification, and (an additional 2-4 business days) for flat rate delivery within the US.We are not responsible for wrong shipping information given to us. If you do not provide the right shipping information we are not required to refund your purchase. Please double check all of your shipping information before finalising order.
Please allow 3-5 business days for order processing and verification, and (an additional 7-14 business days) for flat rate international delivery. Please note that we are not liable for customs clearance fees, additional taxes and/or holding times. Rocha Swim is not responsible for any lost or stolen packages once they are out of the United States, you will be provided with a tracking number with your shipping verification email.
Rocha Swim respects our customer's account information as private and confidential information and will not share it with any outside organizations or individuals unless we have a good faith belief that disclosure of such information is necessary to satisfy any applicable law, regulation, legal process or enforceable governmental request.
CAN I CONTACT YOU DIRECTLY WITH ANY QUESTIONS?
Please email firstname.lastname@example.org with any questions regarding your order. We will do our best to reply to your question(s) within 48 hours Monday-Friday.
Please hand wash your bikini in cold soapy water and hang dry in shade. Rinse off your bikini after a swim in a chlorine treated pooled, chlorine can damage your bikini if not treated correctly. After a day at the beach make sure you rinse off all sand, sand may dry out fabric. Do not wash in hot water, hang directly in the sun or dry clean.
At Rocha Swim we value our Social Media followers. Due to high quantities of emails and messages we get daily concerning "promoters" and/or "collaborations" we may not be able to respond to them all. We do not look for "promoters" simply looking to receive free product, at Rocha Swim we have to truly believe that all work is mutually beneficial. We are always willing to work with models and fashion bloggers that share a similar style with us. ALL PROMOTERS MUST BE 18 YEARS OLD OR OLDER.